Case study · Service 02 · Enterprise architecture & operating models
Unifying a fragmented technology landscape to support growth
Growth through acquisition had created a fragmented enterprise technology environment. The work established a shared fact base across business needs, processes, information, applications, integrations, and infrastructure, then tested realistic target-state combinations rather than assuming one platform could solve every need.
Led or supported by the founder. Sensitive client details are anonymized.
- Setting
- Private automotive services group
- Duration
- Seven-month advisory engagement
- Scope
- Two operating businesses and five capability areas
The engagement
From complexity to an actionable path.
The work was structured around the organization’s operating context, existing constraints, and the decisions leaders and delivery teams needed to make. The scope and deliverables reflect the work performed.
Workstreams
What was delivered
Work products built for decisions and delivery.
- 01
Current-state capability, service, application, context, and infrastructure views
- 02
Functional and non-functional requirements across core business platforms
- 03
Target-state scenarios spanning existing platforms, new modules, and integration options
- 04
Market and vendor analysis, including structured interviews and independent fit assessment
- 05
Interface and information-flow requirements identifying source-of-truth systems
- 06
Prioritized recommendations based on value, risk reduction, and feasibility
Outcomes
What the work enabled.
- Created a coherent view of how enterprise platforms needed to work together across the combined organization.
- Clarified which existing capabilities could be retained, which gaps required change, and where integration was essential.
- Provided an actionable basis for vendor validation and implementation planning.
What decision or transformation is in front of you?
Share the context, the challenge, or simply where you need greater clarity. We’ll start with a focused conversation.