Case study · Service 02 · Enterprise architecture & operating models

Architecting a secure case-management platform for modernization

Modernizing critical case-management services required more than replacing applications. The engagement established how capabilities, value streams, information, integrations, security controls, processes, organizational responsibilities, and user needs had to work together within a protected environment.

Led or supported by the founder. Sensitive client details are anonymized.

Setting: Federal case-management services
Platform: Dynamics and PowerApps
Environment: Protected, multi-release implementation

The engagement

From complexity to an actionable path.

The work was structured around the organization’s operating context, existing constraints, and the decisions leaders and delivery teams needed to make. The scope and deliverables reflect the work performed.

Workstreams

Business capabilities, value streams, services, and organizational architectureApplication, information, integration, security, and infrastructure architectureCurrent- and future-state business-process redesignProtected-environment requirements and risk mitigationEpics, features, user stories, business rules, test cases, and release planning

What was delivered

Work products built for decisions and delivery.

01
Current-state business model, capability, value-stream, process, service, context, and information views
02
TOGAF-based gap analysis across business, application, information, security, and infrastructure domains
03
Target-state architecture and short-, medium-, and long-term transition roadmap
04
BPMN future-state processes and operating-procedure outlines
05
Interface requirements, implementation priorities, and architecture risk mitigations
06
Prioritized Agile backlog linking requirements to epics, features, stories, rules, and tests

Outcomes

What the work enabled.

Supported implementation of an integrated Microsoft Dynamics and PowerApps platform in a protected environment.
Improved the foundation for interoperability, security controls, information management, and auditable delivery.
Connected architecture and redesigned processes directly to the product backlog and multi-release implementation path.

Contact

What decision or transformation is in front of you?

Share the context, the challenge, or simply where you need greater clarity. We’ll start with a focused conversation.

Email us Connect on LinkedIn